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Leadership and Management Skills For Secretaries,Administrative and Support Personnel
INTRODUCTION
This course is designed to enhance the knowledge, skills and abilities of Clerical, Secretarial, Administrative and Support Personnel who have a role in making the work process efficient. As a Professional, you must be a problem solver, a decision maker, a people mover and an action getter. These are part of the leadership process.
OBJECTIVES
Develop and leverage personal power
Acquire new skills
Communicate with confidence
Work cooperatively and productively
Learn management techniques
Developing motivational skills
Leading from planning to motivation
The role of empathy in leadership
How to analyze winning leadership/managerial styles
Ethics - values
Problem solving
Diversity - understanding other cultures
How to work successfully with people
How to handle conflict
Project a professional image
Negotiate
Group dynamics
How to manage time for better results
Build teamwork and gain cooperation from others
How to handle pressure situations by working smarter-notharder
How to improve your communication skills
Trust and how to build it
Effective listening
Access personal attitudes about employee's abilities and motives
Define positive discipline
COURSE OUTLINE
We are committed to the application of classroom learning to the workplace setting. We employ a variety of instructional training methods to assure skills transfer. These include:
Group Dynamics
Guided Conferences
Simulations
Case Studies
Lecturettes
Skill Practice Exercises
Interactive action learning • Worksheets
Group discussions • Case-studies
Application practical sessions and useful checklists
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