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Resolve Conflicts And Influence Persuasively
INTRODUCTION
Do conflicts at your workplace disrupt harmony and productivity in your organisation? Or do misunderstandings impede teamwork and cause unnecessary conflicts?
As we live in challenging times, in a fast-paced business world of networking, negotiations, entertaining and official business functions, we need to ensure that we are able to communicate and converse in a professional and appropriate manner in different pressing situations. Research has shown that when intelligent, capable people fail, it is often traced back to a lack of social skills.
In this time and age it is simply not enough to be effective communicators. More than that, we need to be able to communicate persuasively – not manipulation for our own selfish interests, but rather to possess the power to persuade others to take action for their own benefit.
This program is specially designed to polish the image of company personnel and individuals. It is to inculcate in and impress upon the participants the importance of presenting the RIGHT image themselves to the people they meet in a business setting. Through the intrinsic inter-personal values and extrinsic social skills, participants will project an image consistent with their organizational goals and further hone their personal image.
OBJECTIVES
By the end of this program the participants will learn:
• How to Create the Right First Impression in a Business Setting
• Corporate Dressing for Maximum Business Impact (MBI)
• The Power of Greetings and Introductions
• The Basic Social Graces and how to react to Different Cultures
• Etiquette at Work – Increasing your Etiquette Quotient!
• Understand the Rules of Professional Behaviour
• Develop Savvy Communication Skills with communication tools from the Neuro-Linguistic Programming (NLP) toolbox
• Learn how to communicate with Different Personality Types to avoid Conflict at Work
• How to Spot a Liar by Observing Body Language
• 7 Ways to Avoid Sabotaging Yourself without Knowing it.
• The Art of Listening and asking Powerful Questions
COURSE OUTLINE
In this two-day event, you will learn to master skills in 5 interesting modules"
MODULE 1: THE SOCIAL GRACES
MODULE 2: SAVVY COMMUNICATION SKILLS I
MODULE 3: SAVVY COMMUNICATION SKILLS II
MODULE 4: NON-VERBAL COMMUNICATION SKILLS
MODULE 5: PROJECTING THE RIGHT CORPORATE IMAGE
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