The framework for leadership taught in this program enables leaders to work with their teams to identify and build on successes they’re already having, versus dwelling on what’s not working, by asking the right questions and getting buy-in from the group.
For: Leaders
Name: Abilene Paradox
Price: : Call for pricing
Are your team members accountable for the part they play in group decision making? Do they speak up when they think the team is going in the wrong direction? This program shows them how to overcome fear and voice their true opinion.
For: Individuals, Teams & Leaders
Name: Accountability That Works!
Price: : Call for pricing
Shows how individuals and organizations become more effective when they strive to seek clarity, take ownership, overcome obstacles, and answer for results.
For: Individuals & Teams
Name: Building Teams for Success
Price: : Call for pricing
Teams are critical in order for today’s excellent
organisations to succeed. No one person can do it all. A
well-constructed team with specific goals and guidelines
is critical in today’s fast paced business environment. In
Building Teams for Success, you will see how a team at
Rubbermaid’s Little Tykes division successfully developed
and launched a product, which revolutionised the day
care playground equipment market. Learn the many ways in which teams are used to achieve success as well as the nine specific success factors that are critical to building top performing teams.
Name: CHANGE CAN BE GOOD STARRING THE STAPLER GUY
Price: : Call for pricing
How well does your organisation accept change? While many people
and organisations resist change, the most successful companies embrace it. So how do you introduce change? Try using our new
video, Change Can Be Good starring The Stapler Guy.
In this meeting opener film, you will meet the “The Stapler Guy” who despite his nightmare about the introduction of a new stapler
learns that change can be good! But you may have to give it a try first!
If you’re looking for a humorous meeting opener that will help people within your organisations introduce a new policy, plan, team or equipment check out the Stapler Guy.
We know this program will make you laugh. It will also help alleviate the stress that often accompanies change.
Name: CREATING WORLD CLASS CUSTOMER SERVICE
Price: : Call for pricing
What do Southwest Airlines, Whole Foods Market and USAA Insurance have in common? They have all achieved world-class customer service. How have they done it? Front line employees, supervisors, mid-level and senior managers will tell you about the six core skills necessary for superior service.
Watch excellent service in action and learn skills for listening and responding to customers. This film can be a motivational supplement to your existing customer service training as it provides examples of the basic components and strategies for consistent, lasting
service excellence.
Name: Ethics 4 Everyone
Price: : Call for pricing
Ethics and accountability go hand in hand. Individuals need to know that they will be held accountable for getting results the right way and organizations need to be accountable for walking their ethics talk.
For: Individuals
Name: Everest
Price: : Call for pricing
Erik Weihenmayer has never believed in limitations - even
though he is blind. And he’s good at questioning other people’s perceptions of his abilities. That’s why it was
easy to ignore the ones who said he was crazy to pursue his dream of climbing Mount Everest. Erik knew that he couldn’t do it alone. And here’s the key - he never wanted to. He knew that his vision could only be achieved through the power of teamwork.
Remarkable, yet unfathomable, Everest is essential for anyone who has ever worked on a team -- or is responsible for making teams strive to reach higher performance goals. Unlike any other training program, Erik’s journey vividly illustrates the weight and significance
of teamwork and leadership at a most crucial time.
Team interviews and footage from the actual climb
help viewers learn about:
- Choosing the right people
- Keeping the goal in sight
- Banishing ego
- Understanding sacrifice
- Discovering your inner leader
- Finding joy in the success of others
- Overcoming immense setbacks
- Believing in the dream
Name: GLAD I COULD HELP: Real Customer Service Situations for Discussion
Price: : Call for pricing
There’s no tougher business situation than dealing with
an angry customer, whether external or internal to your
organisation. Now, you can equip employees to handle those calls and confrontations without getting rattled.
What’s more, they’ll become experts at working through
misunderstandings, misinformation and frustration over policies and practices, while helping angry customers feel heard and valued in the process.
Learning Point Highlights:
- Provides techniques for staying calm when dealing
with angry customers
- Shows a variety of ways to defuse anger and re
spond to complaints
- Trains employees in resolving issues with unhappy
customers
Name: Groupthink
Price: : Call for pricing
Why do groups sometimes make the wrong choices even when clear evidence points the other way? This compelling program illustrates how well-intentioned groups can make bad decisions and shows how avoiding groupthink requires individual and team accountability.
For: Individuals, Teams & Leaders
